Store credit
Store credit – simply explained
Your store credit is a personal balance in your customer account. You can use it for your next order at checkout – without needing a voucher code.
The credit is added to your customer account.
You do not need to enter a voucher or discount code.
The credit can be used for your next order.
What is store credit?
Store credit is an amount that is credited directly to your customer account. You can use this balance for a future order in our online shop.
Where can I see my store credit?
You can view your available store credit in your customer account. The current balance is displayed there.
How can I use my store credit?
When you place an order using the same customer account, your available store credit will be displayed at checkout. You can select it as a payment method there.
Do I have to enter a code?
No. Store credit is directly linked to your customer account and does not need to be entered as a discount code.
Can I use my store credit partially?
Yes. If your store credit is higher than your order total, the remaining amount will remain available in your customer account.
If your order total is higher than your store credit, you can pay the remaining balance using another payment method.
Can I receive a refund instead of store credit?
Yes. If you would prefer a refund to your original payment method, please contact us.
Important: Please do not use the store credit if you would prefer a refund to the original payment method instead.
Can I combine store credit with other payment methods?
Yes. You can combine your store credit with other available payment methods. The remaining balance can be paid via credit card, PayPal, Shop Pay, or another offered payment method, for example.
What happens in the event of a return?
If you return an order or receive a refund, we will assess the process on an individual basis. Depending on the situation, the amount may be credited back to your store credit or refunded to the original payment method.
Still have questions?
If you have questions about your store credit or would like a refund to your original payment method, just send us a message. We are happy to help.
