FAQ
Do you have any questions about products , customer service , orders , payment options , shipping or delivery ?
Products
Yes, at Isabella all products are made from high-quality raw materials that do not contain gluten. This allows us to rule out contamination during production. Furthermore, we do not use any gluten-free wheat starch.
Our products are not only completely gluten-free, but also largely vegan as well as partially free from lactose, corn, dairy, yeast, and sugar.
All ingredients are listed in detail next to the corresponding product. Our small icons provide quick assistance, indicating directly in the product overview whether a product is, for example, vegan or lactose-free.
The shelf life of a product depends on various factors. Therefore, we have specified the individual minimum shelf life under the product overview in our online shop.
Optimal storage is ensured at room temperature and when the products are kept away from light. However, it is even better to store the products in a cool environment, such as in the refrigerator. You can also freeze the products immediately upon receipt. This ensures that their quality is preserved even after months of storage.
You can freeze the products in their original bag or in a freezer bag.
If you have frozen our products, you can store them in the freezer for at least 3 months.
We have put together some helpful baking tips for you in our baking instructions. You can find these at Baking Instructions.pdf
Alternatively, we have included baking instructions for your ordered product in your package. With this step-by-step guide, you will achieve your perfect product.
It is best to let the frozen products thaw overnight in the refrigerator.
If you are in a hurry, the products will still need at least two hours to thaw. Once thawed, your product can be processed according to the baking instructions mentioned above.
Our cakes and tarts are small works of art and would not survive the journey undamaged. In addition, the cold chain cannot be maintained via the shipping methods offered.
You can purchase our pâtisserie products directly at all of our locations. We also offer some of our tarts in different sizes as whole cakes and, upon request, can decorate them for you with a personalized message on a chocolate plaque. For this, our team on-site looks forward to your visit or call. Please note that we require some advance notice for cake orders. Our team on-site will be happy to advise you on this in person.
Due to our complex product development and production processes, we cannot offer individualized products, such as those with modified ingredients. We are happy to provide help and advice regarding product selection.
