FAQ

Yes, all Isabella products are made from high-quality, gluten-free raw materials. This allows us to eliminate contamination during production. Furthermore, we do not use gluten-free wheat starch.

Our products are not only completely gluten-free, but also largely vegan, and some are lactose-, corn-, milk-, yeast-, and sugar-free.

All ingredients are listed in detail next to each product. Our small icons, which indicate whether a product is vegan or lactose-free, provide quick assistance in the product overview.

The shelf life of a product depends on various factors. Therefore, we have listed the individual minimum shelf life under the product overview in our online shop.

Optimal storage is ensured at room temperature and protected from light. However, it's even better to store the products in a cool environment, such as a refrigerator. You can also freeze the products immediately upon receipt. This will preserve their deliciousness even after months of storage.

You can freeze the products in the original bag or in a freezer bag.

Once you've frozen our products, you can store them in the freezer for at least 6 months.

We've compiled helpful tips for baking in our baking instructions. You can find them at Baking Instructions.pdf

Alternatively, we've included baking instructions for your ordered product with your package. With these step-by-step instructions, you'll achieve your perfect product.

It's best to thaw frozen products overnight in the refrigerator. If you need to thaw quickly, your product still needs at least 2 hours to thaw. Once thawed, your product can be prepared according to the baking instructions above.

Our cakes and tarts are small works of art and would not survive the journey unscathed. Furthermore, the cold chain cannot be maintained using the shipping methods offered.

You can purchase our pastry products directly at all our locations. We also offer some tarts in various sizes as whole cakes and, upon request, can decorate them with a personalized inscription on a chocolate plate. Our colleagues on site look forward to your visit or call. However, we require a certain lead time for cake orders. Our colleagues on site will be happy to advise you on this.

Due to our complex product development and production processes, we cannot offer customized products, for example, with modified ingredients. We are happy to provide advice and assistance with product selection.